This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jun 24, 2024 - 20:25 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Jun 24, 2024 - 18:34 BST
Update
The Incident Management team has rebalanced traffic accross providers to restore service while the root cause is being investigated.
Posted Jun 24, 2024 - 17:29 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 24, 2024 - 17:04 BST
Investigating
We are currently aware of an ongoing issue affecting WebRTC in the NAM region]. Our Incident Management team is investigating the issue with priority. Symptoms include WebRTC connectivity errors visible on the ContactPad. If you believe to be impacted, please contact our technical support team.
Posted Jun 24, 2024 - 16:48 BST
This incident affected: NAM - Richmond (WebRTC) and NAM - Portland (WebRTC).