IR27042 - Calls not being transribed - APAC

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Aug 19, 2024 - 11:51 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Aug 19, 2024 - 10:34 BST

Identified

We have identified the problem with the Conversation Analyzer for the APAC region. We are now progressing to recover service.

Posted Aug 19, 2024 - 09:42 BST

Investigating

We are currently aware of an ongoing issue affecting the Conversation Analyzer for a subset of calls in the APAC region. Our Incident Management team is investigating the issue with priority.

Posted Aug 19, 2024 - 09:39 BST

This incident affected: APAC - Sydney (Conversation Analyzer).