IR27261 - Outbound calls intermittently not connecting

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.

Posted Feb 05, 2026 - 13:46 GMT

Monitoring

Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Feb 03, 2026 - 05:44 GMT

Investigating

We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.

Posted Feb 02, 2026 - 21:04 GMT

This incident affected: NAM - Richmond (Outbound Voice Interactions) and NAM - Portland (Outbound Voice Interactions).