IR27123 VCC: Connection Issues - EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The issue is fully recovered with no further action needed.
Posted Apr 01, 2025 - 18:26 BST
This incident affected: EMEA - London (ContactPad) and EMEA - Frankfurt (ContactPad).