IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly

Incident Report for Vonage Contact Centre (VCC)

Resolved

Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC.

The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.

You will receive a formal RFO.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/

Posted May 28, 2026 - 17:45 BST

Monitoring

We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.

We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed.

Thank you for your patience and understanding.

If you have any questions, please contact https://www.vonage.com/support/

Posted May 28, 2026 - 16:59 BST

Investigating

We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0.

We are working to resolve the issue as soon as possible.

We'll provide further updates within 1 hour.

Thank you for your patience and understanding.

If you have any questions, please contact https://www.vonage.com/support/

Posted May 28, 2026 - 16:32 BST

This incident affected: EMEA - Frankfurt (Statistics / Reporting).