IR27022 - No audio issues on EMEA inbound calls

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 05, 2024 - 17:38 BST

Update

The carrier has now recovered service and we are monitoring. If you are still experiencing issues please contact Support.

Posted Jul 05, 2024 - 16:49 BST

Monitoring

A resolution has been implemented, and we are monitoring the results.

Posted Jul 05, 2024 - 16:14 BST

Update

We continue to escalate with our carrier partner who are actively working to recover service https://status.bandwidth.com/incidents/vtj6wc848rb5

Posted Jul 05, 2024 - 15:04 BST

Identified

We have identified the problem with one of our Carrier partners. The partner has confirmed and is actively working to recover service.

To check the status of the partner carrier incident, please use below link:

https://status.bandwidth.com/incidents/vtj6wc848rb5

Posted Jul 05, 2024 - 13:39 BST

Investigating

We are currently aware of an ongoing issue affecting inbound calls to certain EMEA number ranges. Our Incident Management team is investigating the issue with priority.

Posted Jul 05, 2024 - 13:33 BST

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).