APAC connectivity issues
Incident Report for Vonage Contact Centre (VCC)
This incident has been resolved.
Posted Mar 07, 2021 - 21:46 GMT
A fix has been implemented and we are monitoring the results.
Posted Mar 07, 2021 - 18:57 GMT
We are making changes to our connectivity to our external provider now to restore international connectivity to the Australian Region.
Posted Mar 07, 2021 - 18:50 GMT
Our supplier is investigating international connectivity from outside Australia to Australian region. If you believe you are affected, please notify our support via usual channels.
Posted Mar 07, 2021 - 18:40 GMT
This incident affected: APAC - Sydney (Cloud 12) (Inbound Voice Interactions, Outbound Voice Interactions).