APAC connectivity issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Mar 07, 2021 - 21:46 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 07, 2021 - 18:57 GMT

Update

We are making changes to our connectivity to our external provider now to restore international connectivity to the Australian Region.

Posted Mar 07, 2021 - 18:50 GMT

Investigating

Our supplier is investigating international connectivity from outside Australia to Australian region. If you believe you are affected, please notify our support via usual channels.

Posted Mar 07, 2021 - 18:40 GMT

This incident affected: APAC - Sydney (Inbound Voice Interactions, Outbound Voice Interactions).