IR27094 - Call controls not working and agent stuck in statuses

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Feb 06, 2025 - 10:35 GMT

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Feb 06, 2025 - 10:23 GMT

Investigating

We are currently aware of an ongoing issue affecting the ContactPad for the EMEA region. Our Incident Management team is investigating the issue with priority.

Posted Feb 06, 2025 - 10:02 GMT

This incident affected: EMEA - London (Inbound Voice Interactions, Outbound Voice Interactions, ContactPad).