IR27035 VCC: Dashboards - Incorrect Presence Order

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 30, 2024 - 14:29 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Jul 30, 2024 - 11:41 BST

Investigating

We are currently aware of an ongoing issue affecting the Dashboards for the incorrect Presence Order. Our Incident Management team is investigating the issue with priority.

Posted Jul 30, 2024 - 11:01 BST

This incident affected: EMEA - London (Statistics / Reporting), EMEA - Frankfurt (Statistics / Reporting), NAM - Richmond (Statistics / Reporting), NAM - Portland (Statistics / Reporting), APAC - Sydney (Statistics / Reporting), and APAC - Singapore (Statistics / Reporting).