IR26987 - Inbound calls not connecting to the destination numbers
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Mar 26, 2024 - 07:34 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Mar 25, 2024 - 21:57 GMT
Identified
We have identified the intermittent problem with one of our Carrier partners. We are actively working with the partner to recover service.
Posted Mar 25, 2024 - 20:28 GMT
Investigating
We are currently aware of an ongoing issue involving a subset of US toll-free numbers. Our Incident Management team is investigating the issue with priority
Posted Mar 25, 2024 - 19:30 GMT
This incident affected: NAM - Richmond (Inbound Voice Interactions) and NAM - Portland (Inbound Voice Interactions).
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