This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Nov 30, 2023 - 09:14 GMT
Monitoring
A fix has been implemented and we are monitoring. In order for the fix to take effect on the affected Dashboard, please have the agents who are impacted by this to re-log on the ContactPad.
Posted Nov 29, 2023 - 18:17 GMT
Identified
We have identified the problem with Dashboards for a subset of NAM accounts. We are now progressing to recover service.
Posted Nov 29, 2023 - 17:55 GMT
Update
The incident management team continues to investigate the issue as a top priority.
Posted Nov 29, 2023 - 17:31 GMT
Investigating
We are currently aware of an ongoing issue affecting the Dashboards for the NAM region. Our Incident Management team is investigating the issue with priority.
Posted Nov 29, 2023 - 15:40 GMT
This incident affected: NAM - Richmond (VCC Platform Supervisor & Admin, Statistics / Reporting) and NAM - Portland (VCC Platform Supervisor & Admin, Statistics / Reporting).