IR27178 - NAM Blank ContactPad in Vonage Business App

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Aug 01, 2025 - 16:23 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Aug 01, 2025 - 14:49 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 01, 2025 - 14:47 BST

Investigating

We are currently aware of an ongoing issue affecting the Vonage Business App for the NAM region. Our Incident Management team is investigating the issue with priority.

Posted Aug 01, 2025 - 14:14 BST

This incident affected: NAM - Richmond (ContactPad) and NAM - Portland (ContactPad).