IR26942 - Intermittent DTMF tones issue on PCI calls in APAC
Incident Report for Vonage Contact Centre (VCC)
Resolved
This incident has been resolved.
Posted Nov 23, 2023 - 19:18 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2023 - 15:44 GMT
Identified
We have identified the problem with the PCI platform for APAC calls. We are now progressing to recover service.
Posted Nov 10, 2023 - 05:09 GMT
Investigating
We are currently aware of an ongoing issue affecting PCI calls for the APAC region. Our Incident Management team is investigating the issue with priority.
Posted Nov 10, 2023 - 04:51 GMT
This incident affected: APAC - Sydney (PCI Payments) and APAC - Singapore (PCI Payments).
← Current Status Powered by Atlassian Statuspage