Swiss inbound numbers failing

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Mar 01, 2021 - 20:06 GMT

Monitoring

Our partner carrier has resolved the issue and all Swiss numbers are now operational again.
We apologize for any inconvenience this has caused

Posted Mar 01, 2021 - 18:58 GMT

Update

We are continuing to investigate the problem with the responsible onward carrier.
We will provide further updates shortly.

Posted Mar 01, 2021 - 15:13 GMT

Investigating

We are aware of an ongoing issue with inbound calls to Swiss numbers. We are investigating this problem with highest priority.
If your account is impacted please contact our Customer Support team via your usual channels.

Posted Mar 01, 2021 - 14:45 GMT

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).