Vonage services have been fully restored following the AI Summaries in Agent Workspace generation issues, which began around 2026-09-21 13:10:00 UTC. Full resolution has been confirmed effective 2026-09-22 13:20:00 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
We have identified the issue that may be impacting AI Summaries in Agent Workspace generation in NAM region and has applied initial mitigations. We will continue to provide further updates within 6 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 22, 2026 - 14:36 BST
Investigating
We are aware of issues that may be impacting AI Summaries in Agent Workspace generation in NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 22, 2026 - 14:26 BST
This incident affected: NAM - Richmond (Agent Workspace) and NAM - Portland (Agent Workspace).