IR27143 - NAM WebRTC calls not connecting

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted May 22, 2025 - 20:06 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Posted May 22, 2025 - 19:27 BST

Investigating

We are currently aware of an issue affecting WebRTC calls in the NAM region. This happened between 5:47pm and 6:05pm UTC. Our Incident Management team is investigating the issue with priority.

Posted May 22, 2025 - 19:26 BST

This incident affected: NAM - Richmond (WebRTC).