Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Posted May 26, 2026 - 12:28 BST
Identified
We have identified the issue that may be impacting your PCIPal payment sessions and have implemented a workaround to mitigate the issue. We will continue to provide further updates within 72h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted May 22, 2026 - 18:20 BST
Update
We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted May 22, 2026 - 17:42 BST
Update
We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted May 22, 2026 - 16:35 BST
Investigating
We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted May 22, 2026 - 16:07 BST
This incident affects: EMEA - London (PCI Payments) and EMEA - Frankfurt (PCI Payments).