PCI payment button issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 15, 2021 - 18:01 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

Posted Jul 15, 2021 - 16:18 BST

Identified

We have identified the issue with the 'Payment' button on the ContactPad intermittently not loading the payment window. We are now progressing to recover service.

Posted Jul 15, 2021 - 15:56 BST

This incident affected: EMEA - London (PCI Payments), EMEA - Frankfurt (PCI Payments), APAC - Sydney (PCI Payments), and APAC - Singapore (PCI Payments).