IR26969 VCC: Account Performance issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Feb 08, 2024 - 21:28 GMT

Monitoring

"Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support."

Posted Feb 08, 2024 - 16:12 GMT

Investigating

We are currently aware of an ongoing issue affecting the VCC platform performance. Our incident management team is investigating the issue as a matter of priority.

Posted Feb 08, 2024 - 16:10 GMT

This incident affected: APAC - Singapore (ContactPad), APAC - Sydney (ContactPad), EMEA - London (ContactPad), EMEA - Frankfurt (ContactPad), NAM - Richmond (ContactPad), and NAM - Portland (ContactPad).