IR27166 - Agents unable to log-in

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jul 15, 2025 - 18:32 BST

Monitoring

We have identified a problem with agents log in for some CX Express, CX Elevate and VCC accounts. We have identified and deployed a resolution. We are now monitoring the situation.
Posted Jul 15, 2025 - 17:23 BST
This incident affected: NAM - Richmond (ContactPad) and NAM - Portland (ContactPad).
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