This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Oct 29, 2024 - 18:02 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Oct 29, 2024 - 16:19 GMT
Identified
We have identified the problem with the ContactPad for the NAM region. We are now progressing to recover service.
Posted Oct 29, 2024 - 15:52 GMT
Update
The incident management team continues to investigate the issue as a top priority.
Posted Oct 29, 2024 - 15:21 GMT
Investigating
We are currently aware of an ongoing issue affecting the ContactPad for the NAM region. Our Incident Management team is investigating the issue with priority.
Posted Oct 29, 2024 - 14:48 GMT
This incident affected: NAM - Richmond (ContactPad) and NAM - Portland (ContactPad).