IR27085 VCC: Problem with sending emails from the platform.

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jan 21, 2025 - 13:57 GMT

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Jan 21, 2025 - 11:39 GMT

Investigating

We are currently aware of an ongoing issue affecting Vonage Contact Center with inability to receive emails from platform . Our Incident Management team is investigating the issue with priority.

Posted Jan 21, 2025 - 11:24 GMT

This incident affected: EMEA - London (VCC Platform Supervisor & Admin).