Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Posted Jun 16, 2026 - 18:46 BST
Investigating
We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Jun 16, 2026 - 18:02 BST
This incident affected: EMEA - London (AI Studio Virtual Assistant), EMEA - Frankfurt (AI Studio Virtual Assistant), NAM - Richmond (AI Studio Virtual Assistant), NAM - Portland (AI Studio Virtual Assistant), APAC - Sydney (AI Studio Virtual Assistant), and APAC - Singapore (AI Studio Virtual Assistant).