Vonage Contact Centre (VCC) Status - IR27003 VCC: PCI Pal

IR27003 VCC: PCI Pal - Payment Issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

Following successful resolution and a period of extensive monitoring we're now closing this incident.

Posted May 15, 2024 - 14:51 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Posted May 15, 2024 - 09:14 BST

Identified

We have identified the problem with the PCI Pal. We are actively working with the partner to recover service.

Posted May 15, 2024 - 08:59 BST

Investigating

We are currently aware of an ongoing issue involving PCI Pal Solution. Our Incident Management team is investigating the issue with priority.

Posted May 15, 2024 - 08:43 BST

This incident affected: EMEA - London (PCI Payments), EMEA - Frankfurt (PCI Payments), NAM - Richmond (PCI Payments), NAM - Portland (PCI Payments), APAC - Sydney (PCI Payments), and APAC - Singapore (PCI Payments).