IR27187 - Unable to create new support cases

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Aug 26, 2025 - 13:45 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 26, 2025 - 12:03 BST

Identified

We have identified an issue preventing new support cases to be opened in our community hub.
We have identified the possible root cause and we are working towards a resolution.

Posted Aug 26, 2025 - 11:32 BST

This incident affected: EMEA - London (Community Hub), EMEA - Frankfurt (Community Hub), NAM - Richmond (Community Hub), NAM - Portland (Community Hub), APAC - Sydney (Community Hub), and APAC - Singapore (Community Hub).