IR27239 - AI Studio issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

Posted Nov 27, 2025 - 16:23 GMT

Monitoring

Service is now recovered and we are monitoring.

Posted Nov 27, 2025 - 12:55 GMT

Investigating

We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.

Posted Nov 27, 2025 - 12:17 GMT

This incident affected: EMEA - London (AI Studio Virtual Assistant), EMEA - Frankfurt (AI Studio Virtual Assistant), NAM - Richmond (AI Studio Virtual Assistant), NAM - Portland (AI Studio Virtual Assistant), APAC - Sydney (AI Studio Virtual Assistant), and APAC - Singapore (AI Studio Virtual Assistant).