IR27122 VCC: Webhooks Delay - NAM (Richmond)

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Apr 01, 2025 - 19:21 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Apr 01, 2025 - 16:24 BST

Investigating

We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support

Posted Apr 01, 2025 - 16:15 BST

This incident affected: NAM - Richmond (Statistics / Reporting).