IR27076 - ContactPad increased memory usage in Google Chrome
Update - Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Nov 20, 2024 - 09:12 GMT
Identified - Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Nov 13, 2024 - 11:08 GMT
Update - We are continuing to investigate this issue.
Nov 12, 2024 - 15:31 GMT
Update - Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad.
Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Further updates will be provided as we work to resolve the Issue
Nov 12, 2024 - 15:30 GMT
Update - The incident management team continues to investigate the issue as a top priority.
Nov 12, 2024 - 11:29 GMT
Investigating - We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.
Nov 12, 2024 - 09:33 GMT
IR27065 - Poland to Poland calls with no caller ID
Update - Due to inconsistent implementation of recent regulatory changes by Polish carriers, we have calls failing, and caller ID is being withheld to some (but not all) Polish destinations. We are working on this with our carrier partners, but we have some recommendations that may help here.
Oct 04, 2024 - 19:02 BST
Update - We are still investigating the issue with our carrier partners and we are working to onboard alternative solutions. Please note that the problem with the caller ID you are experiencing is related to recent Polish carrier regulations that were implemented by local providers at the end of September.
Oct 04, 2024 - 10:13 BST
Update - The incident management team continues to investigate the issue as a top priority.
Oct 02, 2024 - 13:52 BST
Investigating - We are currently aware of an ongoing issue affecting outbound calling using Polish callback when calling Polish numbers. Our Incident Management team is investigating the issue with priority.
Oct 02, 2024 - 12:20 BST
EMEA - London Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
EMEA - Frankfurt Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Richmond Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Portland Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Sydney Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Singapore Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Degraded Performance
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

Unresolved incident: IR27076 - ContactPad increased memory usage in Google Chrome.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
IR27078 - Bulgarian numbers not reachable
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Nov 15, 08:35 GMT
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Nov 15, 08:08 GMT
Investigating - We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.
Nov 14, 13:31 GMT
Nov 14, 2024
Nov 13, 2024
Nov 12, 2024
IR27074 - Error in Salesforce for Connect users
Resolved - This incident has been resolved.
Nov 12, 09:21 GMT
Identified - We have identified the issue with our Salesforce Integration. Please either toggle 'Can dial via dial list' for the affected Salesforce users or remove the Dialer button from their Utility Bar in Salesforce.
Nov 6, 10:59 GMT
Investigating - We are currently experiencing an issue with Salesforce managed packages. Users are getting the following error:
"An error has occured. Please report this to Vonage support. - getToggles (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx): Attempt to de-reference a null object."
To fix this, please enable 'Can dial via dial list' option to each of the affected representative.
Nov 6, 09:08 GMT
Nov 11, 2024

No incidents reported.

Nov 10, 2024
VCC Contact Pad UI issue
Resolved - Chrome Browser extensions have been identified as the cause for this issue. If you are experiencing Contact Pad UI issues please disable used browser extensions one by one to narrow down the extension causing this.
Nov 10, 21:22 GMT
Investigating - Some customers may experience connectivity issues when using legacy URLs in EMEA.
Nov 10, 18:51 GMT
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
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