IR27323 - Outbound calls not connecting to South African numbers
Identified - We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue.  We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 - 16:09 BST
Update - We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 - 13:27 BST
Investigating - We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Apr 30, 2026 - 12:32 BST
EMEA - London Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
EMEA - Frankfurt Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 14, 2026

No incidents reported today.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
IR27330 - ContactPad recent calls not showing correctly - NAM
Resolved - Vonage services have been fully restored following today’s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
May 6, 21:53 BST
Identified - We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 19:17 BST
Investigating - We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
May 6, 19:05 BST
May 5, 2026

No incidents reported.

May 4, 2026
IR27324 - Delayed dashboards on EMEA
Resolved - Vonage services have been fully restored following Friday’s service interruption, which began at 2026-05-01 8:57 AM UTC. Full resolution has been confirmed effective 2026-05-01 9:57 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
May 4, 05:46 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 1, 11:24 BST
Investigating - We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
May 1, 10:55 BST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Apr 30, 2026

Unresolved incident: IR27323 - Outbound calls not connecting to South African numbers.

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