IR27124 VCC: PCI Pal Connection Issues - NAM
Monitoring - A fix has been implemented by the PCI vendor and we are monitoring the results.
Apr 01, 2025 - 22:48 BST
Update - We continue to coordinate with our PCI payments provider as they work to resolve their service issues.
Apr 01, 2025 - 22:17 BST
Identified - We have observed a reoccurrence of the issue affecting the PCI Pal Solution. We are currently investigating the reason for the reoccurrence.
Apr 01, 2025 - 21:42 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Apr 01, 2025 - 20:09 BST
Identified - We have identified the problem with the PCI Pal Solution. We are actively working with the partner to recover service.
Apr 01, 2025 - 19:20 BST
Investigating - We are currently aware of an ongoing issue affecting PCI Pal payments. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
Apr 01, 2025 - 19:08 BST
EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
IR27122 VCC: Webhooks Delay - NAM (Richmond)
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Apr 1, 19:21 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Apr 1, 16:24 BST
Investigating - We are aware that Webhooks events for customers in the NAM region are being delayed. The Incident Management Team is working to resolve as top priority. If you are impacted please contact Support
Apr 1, 16:15 BST
IR27123 VCC: Connection Issues - EMEA
Resolved - Between 16:31 UTC and 16:39 UTC in the EMEA region we observed a reduction in call connect success rates. The issue is fully recovered with no further action needed.
Apr 1, 18:26 BST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
IR27119 VCC: NAM Portland - Interface Slowness
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Mar 28, 20:34 GMT
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Mar 28, 16:09 GMT
Investigating - We are currently aware of an ongoing issue affecting Vonage features. Our Incident Management team is investigating the issue with priority.
Mar 28, 15:40 GMT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
IR27116 - APAC Calls to +614 prefix not connecting
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Mar 25, 00:31 GMT
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Mar 25, 00:11 GMT
Identified - We have identified the problem with one of our Carrier partners. We are actively working with the partner to recover service.
Mar 24, 23:20 GMT
Investigating - We are currently aware of an ongoing issue affecting outbound calls to a certain Australian number range. Our Incident Management team is investigating the issue with priority.
Mar 24, 23:01 GMT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
IR27114 - Two-Factor Authentification (2FA) email delays
Resolved - This issue has been resolved.
Mar 21, 12:33 GMT
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Mar 21, 09:46 GMT
Investigating - We have identified an issue with the timely receipt of emailed verification codes on Two Factor Authentication logins (2FA). Our Incident Management team is working with our partner to resolve this as soon as possible. If you are impacted, please contact Support.
Mar 21, 09:23 GMT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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